Hellmuth & Johnson partner J. Robert Keena shares his insight regarding warranty programs with National Precast Concrete Association’s magazine Precast Inc. in the article, “Warranties Part 2: How to Develop a Product Warranty Program.” Below are select excerpts from the article.
“If, for example, you store products on-site during construction and they get hit or damaged, your warranty should exclude those problems,” said Keena, who tells precasters to include time parameters and filing instructions in their warranties. For example, you might require a certified letter outlining the problem within 30 days of discovering it.
“It’s good customer service,” said Keena, who tells companies to focus their warranty-developing effort solely on their own activities and responsibilities versus trying to include situations that often can’t be controlled, such as an installer’s negligence. “You only want to be responsible for your own manufacturing process.”